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New Premium Support opens with Sherwood Plus

Expert Help,
When It Matters Most.

Premium Support gives growing deployers unprecedented access to the Sherwood team when they need it most. Provide world-class support to your hosts, and keep your fleet running at peak performance.

View Plans & Pricing Talk to Support
The Sherwood support team
Pick your plan

Support That Scales With Your Fleet.

For Sherwood Plus deployers upgrading existing Wi-Fi networks. All new Sherwood Plus deployments include a 90-day free trial of the Basic plan at sign up.

No credit card required. Just deploy and you’re in.

$0$0/mo

FREE

For trying things out and one-off questions.

  • 1 ticket / month
  • 3 business day turnaround
  • Intercom chat
  • 1 seat
  • Earnings analysis
  • Live chat or calls
Start here
$50$29/mo

BASIC

For active deployers who need fast answers.

  • 3 tickets / month
  • 1 business day turnaround
  • Intercom + Live chat (when available)
  • 3 seats
  • Email-based onboarding support
  • Earnings analysis
  • Phone calls
Billed month-to-month
Billed $348/yr, save $252
Get started
Most Popular
$250$199/mo

GROWTH

For teams scaling and tracking earnings closely.

  • Unlimited tickets
  • 6 business hour turnaround
  • 10 seats
  • Phone calls + Intercom
  • 30-min onboarding call per venue
  • End-customer support
Billed month-to-month
Billed $2,388/yr, save $612
Get started
Full package

ENTERPRISE

For channel partners and large Sherwood Plus operators.

  • Unlimited tickets
  • 2 business hour response time
  • Unlimited seats
  • Carrier Throttling Audits (10/mo)
  • Carrier Throttling Appeals (3/mo)
  • 1hr+ onboarding calls + senior engineers
  • End-customer support included
  • Private Slack channel
Pricing based on venue count
Pricing based on venue count
Inquire
Pro Services

Custom Solutions, Hands-On Engineers.

For custom solutions that go beyond a support plan. Get direct access to Sherwood engineers for complex deployments, bespoke integrations, and projects that need real hands-on work.

Inquire
Sherwood Pro Services engineering
Talk to us

Find the Right Plan For Your Fleet.

Tell us your fleet size and coverage mix, and we will match you to the right plan.

FAQ

Common Questions.

Find answers to common questions about our support tiers, response times, and specialized services.

What counts as a ticket? +
Any request you open with our support team counts as one ticket — from a configuration question to a fleet-wide earnings deep-dive. Tickets are tracked per billing cycle and reset each month.
What’s actually free vs. paid? +
The Free plan is exactly that — free forever. Every new Sherwood Plus deployment also starts with a 90-day free trial of the Basic plan at sign up. No credit card required.
Can I upgrade, downgrade, or cancel anytime? +
Yes. Plans are billed month-to-month or annually, and you can switch tiers whenever your needs change. Annual plans lock in the savings and can be adjusted at renewal.
What’s a Carrier Throttling audit? +
A technical review of your venue’s traffic to detect carrier-side throttling of offloaded data — included up to 10 times per month on the Enterprise plan.
What’s a Carrier Throttling appeal? +
When an audit finds throttling, our team files and manages the appeal with the carrier on your behalf — included up to 3 times per month on the Enterprise plan.
Are response times guaranteed? +
Response times are the targets tied to each plan tier: Free — 3 business days, Basic — 1 business day, Growth — 6 business hours, Enterprise — 2 business hours.
How is this different from the support I already get? +
Standard support covers general questions. Premium Support adds guaranteed turnaround, more seats, onboarding calls, earnings analysis, and direct escalation paths — plus Pro Services for hands-on engineering work.

Got more questions? Contact our Team.

Contact our Team